Order
I have just completed my order and I have not received confirmation, what should I do?
Check your spam folder. If you can't find the confirmation email, contact our customer service.
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When will my order be shipped?
Orders are generally shipped within 1-3 business days after payment has cleared.
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Is it possible to rectify or modify the billing address?
No, the billing address cannot be changed after the order is confirmed.
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Can I cancel or change my order?
Once the order is confirmed, it is no longer possible to cancel or modify it. You can exercise your right of withdrawal after receiving the order in accordance with the general conditions of sale.
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Why was my order cancelled?
Orders can be cancelled for various reasons: unavailable item, payment issue, terms and conditions not met, or incorrect shipping address. A notification email is sent in case of cancellation.
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Is it possible to collect my online order in store?
Currently, we do not offer the option to pick up online orders in store.
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Are all products available online?
Most of our products are available online, but some exclusive items may only be available in store.
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What is the maximum quantity that can be purchased on the site?
You can purchase up to three products per reference.
Is purchasing on the site secure?
Yes, all transactions are secured using SSL encryption and 3D Secure protocol.
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What payment methods are accepted on the site?
We accept payments by Visa, Mastercard, American Express, Apple Pay and PayPal.
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When will my credit card be charged?
Your credit card will be charged when your order is shipped.
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What should I do if my payment is declined?
Check that you have entered your payment information correctly and that your card is authorized for online transactions. Contact your bank if the problem persists.
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How do I receive an invoice for my online purchase?
The invoice is sent by email after your order is shipped. You can also download it from your customer account.
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How do I pay with a gift card?
Enter the gift card code in the field provided when finalizing your order.
Where can I have my order delivered?
You can have your order delivered to your home address or any other address of your choice, except PO boxes.
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From what purchase amount is delivery free?
Delivery is free for all orders over €100 to countries in the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Luxembourg, Malta, Poland), with the exception of Switzerland, the United Kingdom and Norway.
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I would like to have my order delivered abroad, what should I do?
Currently, we do not ship to the following countries: Australia, Canada, Hong Kong SAR of China, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United States. We apologize for any inconvenience and thank you for your understanding.
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What are the delivery times, methods and costs?
Delivery times vary from 1 to 5 business days for standard mode. Delivery costs are calculated based on the order amount and the delivery address.
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Is a signature required upon receipt of the order?
Yes, a signature is required for deliveries to France.
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Is my order properly packaged for shipping?
Yes, we take great care to carefully package each order to ensure it arrives in perfect condition.
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I won't be at home when the delivery takes place, what should I do?
You can reschedule the delivery or choose another delivery address directly on the carrier's website once you have received the tracking number.
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Are delivery charges subject to VAT?
Yes, delivery charges include applicable VAT.
Has my order been shipped?
If you used your customer account to place your order, please log in and check the status of your order in the "My Orders" section. If you placed your order as a guest, please check the status using the order number provided in your purchase confirmation.
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Was my order delayed?
Log in to your customer account to check the status of your order or follow the instructions on the tracking number sent by email.
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How can I track the progress of my order?
You will receive an email with a tracking number once your order has been shipped. You can track the progress on the carrier's website.
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I placed an order but I haven't received my package. What can I do?
Contact our customer service if your package has not arrived after 10 working days.
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Is it possible to change the delivery address?
No, the shipping address cannot be changed after the order is confirmed. You can try to do it directly with the carrier once you have received the tracking number.
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I received the following message: "Return to sender". What should I do?
Please contact our customer service to resolve this issue and arrange a new delivery.
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The item received is different from the one ordered. What should I do?
Contact our customer service with photos of the item received and your order to arrange an exchange or return.
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How to report an incomplete order?
Contact our customer service providing photos of the order received and information about the missing products.
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How do I report the absence of a gift (promotional item, sample) in a package?
We apologize for the inconvenience. All benefits, including promotional gifts and samples, are subject to availability at the time of order preparation.
Returns
Can I return my order?
Yes, you can return your order within 14 days of receipt, provided the products are in their original condition and the holographic seal is intact.
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I want to return my order. How do I do it?
Contact customer service at parfums@marcantoinebarrois.com to obtain a prepaid return label. Follow the instructions provided to return the products in their original packaging with the holographic seal intact.
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Can I return multiple orders in the same box?
No, each order must be returned separately with its own packaging and return label.
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Can I return a product in store?
Currently, in-store returns are not available. Please use the prepaid return label to return the products.
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Can I exchange my perfume?
Exchanges are not possible. You can return the product with the holographic seal intact and place a new order.
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My product(s) are broken or damaged. What should I do?
Contact our customer service at parfums@marcantoinebarrois.com with photos of the damaged products to arrange a return or exchange.
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How long does it take to receive my refund after a return?
You will receive your refund within 14 calendar days after receipt and inspection of the returned items.
Products
How did the arrival of fragrance within the Maison Marc-Antoine Barrois come about?
Two enigmatic names, fragments of universes belonging to the same galaxy and telling in wakes the inspirations of an artistic encounter between two young creators. One is a perfumer, the other is a couturier. Quentin Bisch and Marc-Antoine Barrois met in 2015 and immediately an extraordinary creative complicity was born. Childhood memories, common values and the same love for beautiful materials as well as for the respect of a certain sobriety brought them together around the challenge of defining and redefining new and timeless elegances. B683 was born in 2016. The name is inspired by the asteroid of Saint Exupery's Little Prince and by the couturier's date of birth, which makes it his own imaginary planet. It is a perfume that mixes leather and spice in a subtle, powerful and racy refinement. Ganymede was launched in 2019, it is still a leather but like the planet whose name it bears, it is a new elegance, fresh and mineral, just as timeless.
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Are the ingredients in perfumes environmentally friendly and human-friendly?
MARC-ANTOINE BARROIS fragrances are designed with a commitment to sustainability and respect for the environment. We carefully select our ingredients for their quality and ethical provenance, paying particular attention to safety and human well-being standards.
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What materials are used for packaging perfumes?
MARC-ANTOINE BARROIS perfumes are carefully packaged in high-quality glass bottles with elegant metal caps. Each element of our packaging is made in France, ensuring artisanal quality and compliance with high environmental standards.
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What is the House’s first perfume creation?
Quentin Bisch and Marc-Antoine Barrois met in 2015 and immediately an extraordinary creative complicity was born. Childhood memories, common values and the same love for beautiful materials as well as for respecting a certain sobriety brought them together around the challenge of defining and redefining new and timeless elegances. B683 was born in 2016.
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How to choose your perfume?
Our boutiques offer you an immersive experience to discover our unique creations. You can also order our sample box to try our perfumes at home, and find the one that suits you perfectly.
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Are your perfumes gender free?
All of our perfume creations are gender-neutral. Everyone can identify with our world.
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What is the difference between eau de parfum and extracts?
Eau de parfums contain 15% to 20% of fragrance oils, offering good hold and moderate intensity, suitable for everyday use. Parfum extracts, with a concentration of 20% to 40% or more, are more intense and long-lasting, requiring less product for prolonged diffusion.
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How do Marc-Antoine Barrois perfumes last on the skin?
On the skin, Marc-Antoine Barrois perfumes are powerful and intense. We guarantee their hold for more than 14 hours. Please note: a perfume changes depending on your skin pH, the perfume will adapt accordingly and its hold may vary.
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How to apply perfume?
Spray your perfume, without rubbing, on the warm areas of your body: the neck, wrists, popliteal folds. You can also spray your clothes for an even more intense scent.
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How can I keep my perfume as long as possible without it denaturing?
To preserve your perfume for as long as possible without it denaturing, keep it away from direct sunlight and store it in a cool, dry place with a stable temperature. Make sure the bottle is tightly closed when not in use to prevent evaporation and oxidation of the components. Avoid storing it in humid areas such as the bathroom, as humidity can alter its chemical composition. If possible, store your perfume in its original packaging for optimal protection against light and temperature variations.
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How to smell our perfumes?
To smell our fragrances, visit our points of sale or order a sample box via our website.
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Can I buy or receive perfume samples?
Explore our fragrance collection through our exclusive sample box, available for purchase on our website. Discover our creations before making your choice.
How are Marc Antoine Barrois candles made?
Our candles are made with perfumer's wax, a precise blend of mineral and vegetable wax, ensuring clean combustion and the best olfactory restitution of the unique fragrances of MARC-ANTOINE BARROIS.
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Are the ingredients used in candles environmentally friendly and human-friendly?
Yes, the ingredients used in our candles are carefully selected to be environmentally friendly and human health friendly. We favor high-quality raw materials that minimize our ecological footprint while providing a safe and pleasant experience for our customers.
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What materials are used for packaging candles?
Our candles are carefully packaged in elegant glasses, made in France, reflecting our commitment to craftsmanship and superior quality.
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How long do candles burn depending on the size?
Our 220 gram candles have a burn time of approximately 45 hours, while our 750 gram candles have a burn time of approximately 150 hours. These estimates may vary slightly depending on usage conditions.
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Which container should you choose depending on the size of your room?
For a small to medium sized room, opt for our 220g candles. For larger spaces, our 750g candles offer optimal fragrance diffusion, suitable for more spacious rooms.
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How to maintain Marc-Antoine Barrois candles?
To ensure an even burn and prevent hollows from forming in your candle, let it melt until its entire surface is liquid. Before each use, be sure to trim the wick to approximately 0.5 cm in length to promote optimal combustion and avoid smoke production.
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My candle is not burning evenly, is this normal?
Unfortunately, it can happen that the candle does not burn evenly. If this happens, we advise you to place the wick back in the center of your candle when you extinguish it. The next time you burn it, your candle will burn evenly again.
The House
Thank you very much for your interest in joining our team at MARC-ANTOINE BARROIS. We are always looking for passionate and committed talents to enrich our team. We invite you to submit your application with a spontaneous application. Please send your CV and cover letter to quentin@marcantoinebarrois.com.
Any other questions?
