FAQ

ORDER

RETURNS

PRODUCTS

LA MAISON

ORDER

I have just finalized my order and have not received a confirmation, what should I do?

Please check your spam folder. If you cannot find the confirmation email, contact our customer service.

When will my order be shipped?

Orders are typically shipped within 1 to 3 business days after payment validation.

Is it possible to correct or modify the billing address?

No, the billing address cannot be changed after order confirmation.

Can I cancel or modify my order?

Once the order is confirmed, it is no longer possible to cancel or modify it. You may exercise your right of withdrawal after receiving the order, in accordance with the terms and conditions of sale.

Why was my order canceled?

Orders can be canceled for various reasons: item unavailable, payment issue, non-compliance with terms and conditions, or incorrect delivery address. An email notification is sent in case of cancellation.

Is it possible to pick up my online order in-store?

Currently, we do not offer the option to pick up online orders in-store.

Are all products available online?

Most of our products are available online, but some exclusive items may only be available in-store.

What is the maximum quantity that can be purchased on the website?

You can purchase up to three products per reference.

PAYMENT

Where Can I Have My Order Delivered?

You can have your order delivered to your home address or any other address of your choice, except for PO boxes.

From What Purchase Amount Is Shipping Free?

Shipping is free for any order over €100 for countries within the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Luxembourg, Malta, Poland), except for Switzerland, the United Kingdom, and Norway.

I Want to Have My Order Delivered Abroad, How Should I Proceed?

Currently, we do not ship to the following countries: Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United States. We apologize for any inconvenience and thank you for your understanding.

What Are the Delivery Times, Methods, and Costs?

Delivery times vary from 1 to 5 business days for standard shipping. Delivery fees are calculated based on the order amount and the delivery address.

Is a Signature Required Upon Receipt of the Order?

Yes, a signature is required for deliveries within France.

Is My Order Properly Packaged for Shipping?

Yes, we take great care to package each order well to ensure it arrives in perfect condition.

I Will Not Be Home During the Delivery, What Should I Do?

You can reschedule the delivery or choose a different delivery address directly on the carrier's website once you have received the tracking number.

Are Shipping Fees Subject to VAT?

Yes, the shipping fees include the applicable VAT.

DELIVERY

Where Can I Have My Order Delivered?

You can have your order delivered to your home address or any other address of your choice, except for PO boxes.

From What Purchase Amount Is Shipping Free?

I Want to Have My Order Delivered Abroad, How Should I Proceed?

What Are the Delivery Times, Methods, and Costs?

Delivery times vary from 1 to 5 business days for standard shipping. Delivery fees are calculated based on the order amount and the delivery address.

Is a Signature Required Upon Receipt of the Order?

Yes, a signature is required for deliveries within France.

Is My Order Properly Packaged for Shipping?

Yes, we take great care to package each order well to ensure it arrives in perfect condition.

I Will Not Be Home During the Delivery, What Should I Do?

You can reschedule the delivery or choose a different delivery address directly on the carrier's website once you have received the tracking number.

Are Shipping Fees Subject to VAT?

Yes, the shipping fees include the applicable VAT.

ORDER TRACKING

Has My Order Been Shipped?

If you used your customer account to place the order, please log in and check the status of your order in the "My Orders" section. If you placed the order as a guest, please check the status using the order number provided in your purchase confirmation.

Has My Order Been Delayed?

How Can I Track My Order?

You will receive an email with a tracking number once your order has been shipped. You can track the shipment on the carrier's website.

I Placed an Order but Haven’t Received My Package. What Can I Do?

Contact our customer service if your package has not arrived after 10 business days.

Can I Change the Delivery Address?

No, the delivery address cannot be changed after the order has been confirmed. You can try to do so directly with the carrier once you have received the tracking number.

I Received the Message: "Return to Sender." What Should I Do?

Contact our customer service to resolve this issue and arrange a new delivery.

The Item Received Is Different from What I Ordered. What Should I Do?

Contact our customer service with photos of the received item and your order to arrange an exchange or return.

How to Report an Incomplete Order?

Contact our customer service, providing photos of the received order and information about the missing products.

How to Report the Absence of a Gift (Promotional Item, Sample) in a Package?

We apologize for the inconvenience. All benefits, including promotional gifts and samples, are subject to availability at the time of order preparation.

RETURNS

How Are Marc-Antoine Barrois Candles Made?

Our candles are crafted with a perfumer's wax, a precise blend of mineral and vegetable wax, ensuring a clean burn and the best olfactory rendition of MARC-ANTOINE BARROIS's unique fragrances.

Are the Ingredients in the Candles Environmentally and Human-Friendly?

Yes, the ingredients used in our candles are carefully selected to be environmentally and human-friendly. We prioritize high-quality raw materials that minimize our ecological footprint while providing a safe and pleasant experience for our customers.

What Materials Are Used for the Candle Packaging?

Our candles are meticulously packaged in elegant glass containers made in France, reflecting our commitment to artisanal craftsmanship and superior quality.

What Is the Burn Time of the Candles Depending on the Size?

Our 220-gram candles have a burn time of approximately 45 hours, while our 750-gram candles offer a burn time of about 150 hours. These estimates may vary slightly depending on usage conditions.

Which Container to Choose Based on the Size of Your Room?

For a small to medium-sized room, opt for our 220g candles. For larger spaces, our 750g candles provide optimal fragrance diffusion, suitable for more spacious areas.

How to Care for Marc-Antoine Barrois Candles?

To ensure an even burn and avoid tunneling, let the candle melt until its entire surface is liquid. Before each use, trim the wick to about 0.5 cm to promote optimal burning and prevent smoke production.

My Candle Isn’t Burning Evenly, Is This Normal?

It can happen that the candle doesn't burn evenly. If this occurs, we recommend centering the wick when you extinguish the candle. On the next burn, your candle will burn evenly again.

FRAGRANCES

How Did the Introduction of Fragrance at Maison Marc-Antoine Barrois Come About?

Two enigmatic names, fragments of universes belonging to the same galaxy, narrating through their trails the inspirations of an artistic encounter between two young creators. One is a perfumer, the other a couturier. Quentin Bisch and Marc-Antoine Barrois met in 2015, and immediately a remarkable creative synergy was born. Childhood memories, shared values, and a mutual love for fine materials and a certain sobriety brought them together around the challenge of defining and redefining new and timeless elegances. B683 was born in 2016. The name is inspired by the asteroid of The Little Prince by Saint Exupery and by the couturier’s birth date, making it his own imaginary planet. It’s a fragrance that blends leather and spice in a subtle, powerful, and sophisticated refinement. Ganymede was launched in 2019, another leather scent, but like the planet it’s named after, it embodies a new elegance, fresh and mineral, yet timeless.

Are the Ingredients in the Perfumes Environmentally and Human-Friendly?

MARC-ANTOINE BARROIS fragrances are crafted with a commitment to sustainability and environmental respect. We carefully select our ingredients for their quality and ethical sourcing, paying particular attention to safety and human well-being standards.

What Materials Are Used for the Packaging of the Perfumes?

MARC-ANTOINE BARROIS perfumes are meticulously packaged in high-quality glass bottles with elegant metallic caps. Every element of our packaging is made in France, ensuring artisanal quality and adherence to high environmental standards.

What Was the First Fragrance Created by the House?

Quentin Bisch and Marc-Antoine Barrois met in 2015, and immediately a remarkable creative synergy was born. Childhood memories, shared values, and a mutual love for fine materials and a certain sobriety brought them together around the challenge of defining and redefining new and timeless elegances. B683 was born in 2016.

How to Choose Your Perfume?

Our boutiques offer an immersive experience to discover our unique creations. You can also order our sample set to try our perfumes at home and find the one that suits you perfectly.

Are Your Perfumes Gender-Free?

All our fragrance creations are gender-free. Everyone can identify with our universe.

What Is the Difference Between Eau de Parfum and Extrait de Parfum?

Eau de Parfum contains 15% to 20% perfume oils, offering good longevity and moderate intensity, suitable for daily use. Extrait de Parfum, with a concentration of 20% to 40% or more, is more intense and long-lasting, requiring less product for prolonged diffusion.

How Long Do Marc-Antoine Barrois Perfumes Last on the Skin?

On the skin, Marc-Antoine Barrois perfumes are powerful and intense. We guarantee their longevity for more than 14 hours. Note: a perfume changes depending on your skin's pH, and its longevity may vary accordingly.

How to Apply Perfume?

Spray your perfume without rubbing it on the warm areas of your body: the neck, wrists, and the back of the knees. You can also spray your clothes for an even more intense trail.

How to Preserve My Perfume for as Long as Possible Without It Deteriorating?

To preserve your perfume for as long as possible without it deteriorating, keep it out of direct sunlight and store it in a cool, dry place with a stable temperature. Ensure the bottle is tightly closed when not in use to prevent evaporation and oxidation of the components. Avoid storing it in humid areas like the bathroom, as humidity can alter its chemical composition. If possible, keep your perfume in its original packaging for optimal protection against light and temperature variations.

How to Smell Our Perfumes?

To smell our perfumes, visit our sales points or order a sample set through our website.

Can You Buy or Receive Perfume Samples?

Explore our collection of perfumes through our exclusive sample set, available for purchase on our website. Discover our creations before making your choice.

SCENTED CANDLES